General Terms and Conditions
Offers: Terms and Conditions
Trainees: Terms and Conditions
Vouchers: Terms and Conditions
Driving tests: Terms and Conditions
Contacting The DriveAll Driver Training Co.
Customer Service
Ownership of Website
General Terms and Conditions
Your use of The DriveAll Driver Training Co. website is subject to these terms, and by using The DriveAll Driver Training Co. website you show your agreement to such terms. By booking lessons with The DriveAll Driver Training Co. you show your agreement to such terms. If you do not agree to these terms, please do not use the website. You may copy or print pages from this site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from this site without the express permission of The DriveAll Driver Training Co. At any time The DriveAll Driver Training Co. may, without notice make changes to this site or to the services or products described in this site. Information on this website may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. The DriveAll Driver Training Co. may also make improvements and/or changes in the products described in this information at any time without notice.
Copyright
The images, logos and names on this website which identify The DriveAll Driver Training Co. or third parties and their products and services are proprietary marks of The DriveAll Driver Training Co. and/or the relevant third parties.
Disclaimers
Whilst The DriveAll Driver Training Co. has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to The DriveAll Driver Training Co., or the products and services of the same (or to third party products and services), are provided on an “as is” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will The DriveAll Driver Training Co. and/or any partner company be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
The DriveAll Driver Training Co. does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person on the information.
The DriveAll Driver Training Co. does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.
Links to other websites
Certain (hypertext) links will lead you to websites that are not under the control of The DriveAll Driver Training Co. When you activate any of these links, you will leave The DriveAll Driver Training Co. website and as such The DriveAll Driver Training Co. has no control over and will accept no responsibility or liability in respect of the material on any such other website. By allowing links with third party websites The DriveAll Driver Training Co. does not intend to solicit business or offer any security to any person in any country, directly or indirectly.
Jurisdiction and law
Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. The DriveAll Driver Training Co. makes no representation that any product or service refer The DriveAll Driver Training Co. to on the website are appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.
These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to terms and records of agreements
The DriveAll Driver Training Co. reserves the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application form completed and submitted. Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company with whom you contract.
Offers and Discounted Block Bookings: Terms and Conditions
By booking with The DriveAll Driver Training Co. you agree to accept all terms and conditions.
Offers are not available to existing customers, and cannot be used in conjunction with any other offer unless agreed in writing in advance. One offer per customer.
Refund Policy regarding Block Booking, or BCP discount.
The processing of any refund will be subject to an
administration fee of 12.5% of the price actually paid by the customer for the
block that is being partially refunded. Any refund request must be made in writing within one calendar month of lessons ceasing, i.e. from the date of the final lesson taking place.
If an on-going lesson is terminated by the customer before the end of that lesson, the lesson will be regarded as completed for the purpose of calculating any refund for untaken lessons in a block, regardless of how much of that lesson was actually taken.
Any refund will be calculated using the actual hours taken or remaining, regardless of the specific length of lessons.
When a block of hours is booked incorporating a Block Booking discount, or BCP discount, and lessons are ceased for any reason whatsoever by the customer who does not wish to continue, the Block Booking discount or BCP discount are deemed void from the beginning of the block that is being cut short, and normal pricing applies.
(Specific conditions applying to BCP discount are detailed below).
This means that ALL lessons already taken in any discounted block, whether under a Block Booking discount or BCP discount, will be regarded as charged-for at our standard, non-discounted hourly rate of £40.00 for the purpose of calculating any potential refund for lessons remaining in the block.
Example: a person pays £300.00 for a block of 5 x 2-hour lessons, but after 3 lessons decides not to continue. The 3 lessons are then deemed to have been charged at full price (e.g.£80.00 per lesson), as the block discount is deemed void. This is 3 x 80 = 240. The refund is therefore calculated as 300-240 = 60. The administration fee (12.5% x £300.00 = £37.50) is then deducted, making a refund of £22.50 due to the customer. Should the amount calculated exceed the amount paid for the block, no refund will be due, and no further charge to the customer will be made.
BCP discount - First 10-hours for a discounted price - Specific conditions:
The special discount offers of 10-hours for a discounted price are given as the first 10-hours of your driving course with us. This means that you start your driving course at the lower hourly rate. Further lessons will be charged at our normal hourly rate, although you may choose to take advantage of our Block Booking discount that applies to further blocks of a minimum 10 hours each after the first 10-hours have been taken.
Trainees – Terms and Conditions
Introduction
The contract for driving tuition is between you and The DriveAll Driver Training Co. and your individual instructor.
Paying for lessons
You can pay for tuition in advance via one of the following methods:
You agree that monies paid in advance by you, or on your behalf for driving lessons to be provided in the future will be paid to your instructor.
You can only pay for lessons via the methods outlined above. You cannot pay for lessons via any other method and neither The DriveAll Driver Training Co. nor your instructor accept any liability for monies or lessons paid for by any other method than those outlined above.
Lessons
You and your Instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons. Where you arrange lessons through The DriveAll Driver Training Co. booking office or via The DriveAll Driver Training Co. website, The DriveAll Driver Training Co. provides these services solely as agent for your Instructor.
You must present your valid UK provisional driving licence, or other valid driving licence to your Instructor prior to the start of your initial lesson. Should you fail to do so, your Instructor reserves the right to refuse to provide you with tuition or to cancel any lessons you have booked with them, and you will be charged the full value of that lesson.
You must be able to read a current UK registration plate on a vehicle at a distance of 20 metres. Should you be unable to do so, or refuse to do so, your Instructor reserves the right to refuse to provide you with tuition or to cancel any lessons you have booked with them, and you will be charged the full value of that lesson.
You must notify your Instructor of any matters existing at any time that may affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid provisional driving licence.
The value of driving lessons your Instructor will deliver to you is equal to the value of the monies received from you. Your Instructor does not know when you will redeem your prepaid lessons and therefore they can’t guarantee you that they will be available each time you choose to request a driving lesson.
Lesson prices vary and therefore the lesson prices quoted to you when you pay are only applicable in the geographical area where The DriveAll Driver Training Co. operates. If you subsequently choose to take a lesson in an alternative location, the prevailing lesson price in the new area could be different from the original lesson price quoted when your monies were received. In such an event the number of hours of driving lessons purchased will be adjusted up or down to reflect the change in lesson price.
You must give at least 2 working-days’ notice to your Instructor if you wish to cancel or re-arrange booked lesson. For the purpose of cancellation or re-arrangement, the working day is Monday to Friday, 09.00hrs to 17.00hrs. Failure to do so may result in your Instructor charging you the full amount for that lesson.
Prepaid lessons must begin within one calendar month of the date of your original payment, unless an alternative arrangement has been made with The DriveAll Driver Training Co. or your trainer. You will not be entitled to a refund after the expiry of this period. At any point during this period, if you don’t wish to take any of the prepaid lessons, you will be entitled to a refund equal to the value of any prepaid lessons not taken at the rate of £40.00 per hour - £80.00 per lesson - see Refund Policy regarding Block Booking , above (exceptions may apply on specific offers, see individual offer Terms and Conditions for details). An administration fee of 12.5% of your initial payment will be charged as described, above.
For security reasons, refunds can only be made to the person who made the original payment, and The DriveAll Driver Training Co. reserves the right to verify the identity of the person requesting the refund.
Transferring prepaid lessons
You cannot sell or transfer lessons which have been purchased in your name to any other person, other than with the permission of the DriveAll Driver Training Co. or your Instructor in writing.
Liability
Your Instructor and The DriveAll Driver Training Co. are not liable to you for any loss or damage caused where, and to the extent that:
There is no breach of a legal duty owed to you by the relevant person or body
Such loss or damage is not a reasonably foreseeable result of such a breach
Any such loss or damage, or increase in the same, results from any breach or omission by you
Any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body
Your Instructor and The DriveAll Driver Training Co. shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.
Nothing in these Terms and Conditions affects any liability that The DriveAll Driver Training Co. may have for any loss or damage you may incur which is caused directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to you.
Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.
Law applying to Terms and Conditions
These Terms and Conditions are governed by the laws of England and Wales.
Use of personal information
Information about yourself that you provide to The DriveAll Driver Training Co. or your Instructor (whether or not under our contract (or contracts) with you) may be used to:
Identify you;
Help administer, and contact you about improved administration of, any accounts, services and products provided to you;
Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;
Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
Help identify accounts, services and/or products which you could have from us from time to time. We may do this by automatic means using a scoring system, which uses the information you have provided, any information we hold about you, and information from third party agencies (including credit reference agencies);
Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners, unless you tell us not to. We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
Vouchers – Terms and Conditions:
Driving lessons are only available to those who hold a valid driving licence.
Your instructor reserves the right to refuse to provide you with tuition or to cancel any lessons you have booked, if you fail to provide him / her with the appropriate licence prior to your first lesson.
The DriveAll Driver Training Co. does not guarantee a specific instructor, vehicle, or lesson time will be available.
Any voucher issued for driving lessons cannot be re-issued if lost or damaged.
Any voucher issued for driving lessons is valid until the date shown and must be redeemed by that date.
Any voucher issued for driving lessons has no cash value.
Any voucher issued for driving lessons is non-refundable.
Any voucher issued for driving lessons are for the number of lessons stated on the voucher and are guaranteed only in the geographical area in which The DriveAll Driver Training Co. operates. Lessons taken in a different area may result in less than the stated number of lessons being available.
Any voucher issued for driving lessons are subject to availability and instructor coverage in your area.
Any voucher issued for driving lessons are for the individual named on the voucher and are not transferable.
Driving tests – Terms and Conditions
In common with industry practice, we reserve the right to decline to take any customer to a driving test either in an instructor's vehicle or otherwise if, in the opinion of the customer's trainer, the customer has not reached a standard of competence where they would likely pass a test, or if they were to pass a test that they would remain safe and not present as a danger to themselves or other road users. If a decision to decline to take a customer to test has been reached, the trainer's decision will usually be communicated to the customer in time for the test to be moved or cancelled, however the trainer may refuse the use of their vehicle for test at any time if the driving standard of the customer is such to warrant that decision in the opinion of the trainer. If the test cannot be cancelled or moved, no refund for the test fee will be due to the customer.
Contacting The DriveAll Driver Training Co.
Calls to the The DriveAll Driver Training Co. may be recorded for training and monitoring purposes.
Customer Service
For any customer service enquiries, please email info@driveall.co.uk
Ownership of website
This website belongs to The DriveAll Driver Training Co.
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